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Frequently asked questions

What is Lithe?
Lithe helps people discover and book Pilates and boutique fitness classes from participating studios in Riyadh.
Where is Lithe available?
The initial pilot focuses on Riyadh. Available studios appear in the app.
How do I find a class?
Explore studios and sessions in the app, then open a class to review its time and details.
Do I need an account to book?
Yes. Sign in to keep your bookings linked to your account.
How do I know a booking is confirmed?
Check the booking status in the app. Follow the confirmation shown there.
Where can I see my bookings?
Open the Bookings area of your Lithe account.
Can I join a full class?
If a waitlist is offered for that session, you can request a place through the app.
Can I change a booking?
Available options and deadlines appear with your booking. Review them before making a change.
Can I gift a booking?
Eligible bookings may be gifted through the options shown in the app. Check the recipient and class details before confirming.
What should I bring to class?
Check the studio and class description. Contact the studio if equipment or arrival instructions are unclear.
Who sets class prices?
Each studio sets the prices shown for its classes.
Does Lithe provide the classes?
Classes are provided by participating studios. Lithe helps you discover and manage bookings.
Are packages available to buy?
Package purchasing is not part of the initial pilot. The app will show available options when this feature launches.
Can I pay online?
Online payment is not part of the initial pilot. Review the instructions shown before confirming any booking.
How do refunds work?
The final cancellation and refund policy will be published before paid bookings begin.
How do I get account help?
Use Help and Support in the app or the contact details on this site once published.
Can a studio join Lithe?
Studio teams can contact Lithe to discuss participation in the Riyadh pilot.
Who manages a studio schedule?
The participating studio manages its class details, availability and prices.
Does the site support Arabic and English?
The public site and customer experience are planned in both languages.
Where can I read the policies?
Approved privacy, terms and cancellation pages will be linked from the site and app before launch.